FAQ

Alriver is proudly designed and produced in the Philippines.

We are known world-wide for holiday angels, nativity sets and holy family sets.

Our heads and hands are made from high quality resin. The structure of the figure is made of paper, wire, and MDF wood (for those with bases). As for the clothing, we use a wide array of laces and fabrics like satin, velvet, canvas, and organza. Lastly, handcrafted metal accessories are incorporated to embellish our figures.

Our product ranges from small ornament sizes (5- 8”) to table top pieces (10- 18”). Our life-sized figures (2- 6 feet) are made to order.

Our products are purely for indoor use only. It is not meant to be wet or washed. Clean it by dusting off particles using a soft clean brush. You can also use a clean cloth to wipe remaining dust or stains.

We use brown boxes to pack and secure your order but we also offer gift packaging upon special request.

You may visit us at our office showroom in Kapitolyo, Pasig. Kindly schedule at least one day in advance as we are only open by appointment only.

Book an appointment here.

We are only open by appointment only.  We would like to make sure our visitors maximize their visit and meeting with us that’s why, we would like to prepare for all our appointments.

Once you place your order from our website, you will be directed to our payment portal where Options for credit card, bank transfer (BDO, BPI, RCBC, and Union bank), Grabpay, Maya, and Gcash
are available.  

Yes! Our partner courier, PAYO services this option.

Yes, we deliver nationwide.

Our rates are computed based on the volumetric weight of the package as well as the delivery destinations. Breakdown of shipping fees are presented upon checkout.

• Metro Manila orders will be shipped and delivered via Lalamove.
• COD orders will be dispatched via PAYO.
• Provincial orders will be shipped either through PAYO, AP Cargo, or Capex Cargo.

Absolutely! For order pick up, please wait for our message and confirmation before arranging pick up as we follow a strict releasing schedule. Orders may be picked up from Monday- Saturday, 9- 5pm. Message our socials or call/ text our mobile (0917-7101623) to make arrangements.

Courier and Waze pin location:

246 Alriver Export Corporation

(Note: white building with green tarpaulin)

Transit schedule is as follows:

• Metro Manila: 1-3 business days
• Luzon: 5-7 business days
• Visayas: 7-10 business days
• Mindanao: 10-15 business days

Yes! Please take note that shipping charges increase for international shipments. We use FEDEX as our courier.

Contact us for more details.

For life-sized sets it takes 30-90 business days to produce

Yes, but product development charges may apply depending on the project. For special production orders of gift items, we require a minimum quantity.

We have several selections for rental. You make check the rental part of our Lifesize page to know more about our rates and product options.

Returns/exchanges will only be accepted for defective products.  As stipulated in the CONSUMERS' ACT OF THE PHILIPPINES, returns/exchanges for the following reasons will not be honored:  

1. Damage caused by mishandling of the customer
2. Change of mind by the customer

Returns/exchanges must be accompanied by a purchase receipt. If you are shipping your items back please include the corresponding receipt in the box with the items.

Merchandise may be exchanged/returned within 14 DAYS from the DATE OF PURCHASE. Products must be in their original condition and not removed from original packing, if any.